These days, social media and customer service tools are essentially one and the same. Online communities, live chat, customer portals, and mobile apps: we’re living the moment when businesses owners take notes. And that’s fabulous! More and more organizations are providing customer service tools to encourage customers to engage with their brand.
No matter how large or small a company is, today I’ll present 8 customer service tools that will help you organize your customer support:
#1. Freshdesk (all-in-one)
Freshdesk is a cloud-based customer support platform which make it easy for brands to talk with their customers. It’s an all-in-one customer support software, it offers system ticketing, multichannel support, secure helpdesk, reporting and analytics, integrations and apps.
#2. Twitter (do-it-yourself)
It’s mandatory for your business to use social media. According to Kissmetrics, 71% of consumers have ended a business relationship due to a poor customer service experience so having a quality customer-service team is critical to your company's longevity. Twitter is a free tool which helps you engage with your customers and response to their inquiries in a timely manner.
#3. LivePerson (chat)
LivePerson transformed the connection between brands and consumers. It’s a chat application for mobile and web messaging. LivePerson continuously creates meaningful connections between brands and consumer.
#4. Helpjuice (knowledge base)
#5. Keeping (Gmail-based support)
6. Zingle (text-based)
Zingle is a cloud-based, enterprise messaging and texting platform. Zingle improves the customer experience by connecting you and your customers via text. Simply put, customers text you and you can easily respond from any device.
#7. Survey Monkey (customer satisfaction survey)
#8. Disqus (community forum)
Disqus is the web’s community of communities. Online communities are where people go to connect with their passions. Disqus makes them better through more enjoyable discussions. And then links all those communities so it’s easier to discover and discuss new stuff worth talking about. If you want to create a community for your brand, Disqus is a great tool.
Technology fine-tunes our customer service and helps us improve the approach for our business. There’re a lot of digital tools for customer service, choose what best fits your needs. Evaluate if a system can enhance your customer support and use a combination of 2 or 3 tools for your customers comfort and familiarity with the technology.
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