Please read this agreement carefully before using the https://www.oscilloskope.com website operated by Oscilloskope.
By accepting this Agreement, you acknowledge and agree that Oscilloskope may use data collection technology to collect technical information to improve the application, to provide related services, to adapt the application and to prevent the unlicensed or illegal use of the application. You accept that Oscilloskope may use such information as part of the services provided in relation to the application.
Your access to and use of the Service is conditioned on your acceptance of and compliance with this Agreement. This Agreement applies to all visitors, users and others who access or use the application. By accessing or using the application you agree to be bound by this Agreement. If you disagree with any part of this Agreement, then you may not access the application.
From time to time, the application may collect certain information from the device on which you used it. This information is collected by Oscilloskope for the purpose of evaluating and improving the ability of the application. This information will not be correlated with any personally identifiable information.
The application may use the Internet Protocol (IP) address of the computer on which the application is used as well as other general, statistical information used for administration, application analysis, and for improving application functionality. This information will not be correlated with any personally identifiable information.
Oscilloskope reserves the right to cooperate with any legal process and any law enforcement or other government inquiry related to your use of this application. This means that Oscilloskope may provide documents and information relevant to a court subpoena or to a law enforcement or other government investigation.
Any cancellation of payment for the services will take place at the next renewal term: full month or year are charged for the month or year which users discontinued service. No refunds or credits can be made for partial use of the services.
Got questions? We have answers!
How does the 7-day trial work?
Oscilloskope trial grants you free 7-day access to the Solo plan, except you can set up to 2 alerts and find up to 2,000 mentions. Oscilloskope gives you all the conversations from the web's universe, social media, and forums, shareable analytics and statistics, and demographic data. After the trial expires, you can subscribe to a paid plan that fits your needs best.
If you decide not to subscribe to a paid plan, your trial account will automatically expire (you will not be charged). We'll keep your data for the next 14 days; after that, your account will be deleted.
What Payment Methods do you accept?
We accept only PayPal right now. If you want to add another payment method contact us and we'll solve this problem for you.
Note: You don't need a credit card to sign up for a free 7-day trial. Go ahead and try Oscilloskope out with no strings attached!
How many alerts may I add in dashboard?
The free tier comes with two alerts. If you need more we have plans to accomodate bigger needs.
How many keywords do I have to write in “What would you like to monitor?”
We recommend you to write a single keyword or an expression. You can always create a new alert in case you want to monitor in-depth your business.
How do I delete an alert?
Click on the settings tab in the view for your current alert. You will find there the Delete alert button. Beware, it will also delete all of your signals and statistics collected so far.
What is the difference between alerts and signals?
Signals are the results for your alert. Each time you can see your signals in dashboard, and if you are looking for specific results just filter them between source type, region or influencers.
How do I apply filters?
Filter through your signals whenever you want. Just login to Oscilloskope's dashboard and click on the specific source of the signals you want to see. Or you can type and search for certain keywords - there's a search bar for that.
Where can I find support for the tool?
The whole team is around, almost 24/7, to reply to your emails. Whenever you need help, have ideas or just to say “hello” you can drop a line at firstname.lastname@example.org. We’ll get back to you within a few hours.
Can I cancel any time?
You can cancel your subscription whenever you like. Subscription payments are charged at the beginning of your cycle, and canceling will simply stop your account from renewing. Your subscription will still be active until your end date.
What's your refund policy?
Yes, we have. We're focused on providing you the best results for your alerts. If not, and you're not satisfied with our product we'll give money back. It's our guarantee!